Every sale needs a receipt, given to the customer at the time of sale.
What the receipt shows
Foodteria produces receipts that meet Revenu Québec's content requirements — the items sold, amounts, taxes, and the identifiers the regulation requires. You don't need to configure this.
Common questions
The customer doesn't want a receipt. You still have to provide one.
The customer already has the printed bill. At a table, if nothing on the bill changed by the time they pay, the POS can skip printing the receipt after payment. The sale is still sent to WEB-SRM. The POS prints it unless you change that — see Pair a receipt printer with your POS. If you're unsure it fits your restaurant, check with Revenu Québec.
The printer is out of paper mid-service. Replace the roll and reprint. Don't continue taking orders without receipts.
Can I email the receipt instead? Check with Revenu Québec for your situation before changing how you deliver receipts.
A receipt WEB-SRM received with errors
Sometimes WEB-SRM accepts a receipt but reports errors on it. The order then shows a red WEB-SRM Error box in Order History, with each error listed.
To correct it, open the order in Order History (under Orders), tap Correct Receipt, read the message, then tap Confirm.
The POS sends a transaction that cancels the receipt (it isn't printed), then prints a corrected receipt with the same items and payment method. The sale itself doesn't change — no refund is recorded.
Correct Receipt is greyed out when something has already followed that receipt on the order — a refund, for example — or when it was taken in Training Mode and the POS no longer is, or the other way round. If the correction doesn't go through, the message says so — for example Unable to correct the receipt. Please try again. Tap Confirm again.