Your online store opens and closes on its own schedule — it doesn't have to match the hours your dining room keeps.
This page is the weekly pattern. For day-to-day control — opening, pausing, and why the store says closed when it shouldn't — see Opening and pausing online orders.
Set your weekly hours
In Back Office, open Online Order and scroll to Your Online Order Schedules. There is one card per day.
- Tap + on a day to add a time slot.
- Set Start and End. Times are 24-hour, in five-minute steps — you can pick 11:25, not 11:23.
- Tap X beside a slot to remove it.
- Save.
A day with no slots is closed all day. That is how you say "we never take online orders on Mondays" — cleaner than setting hours you don't mean.
Two service windows in one day
Add a second slot: lunch 11:00–14:00, dinner 17:00–22:00. Customers see the store as open in both windows and closed in the gap, where the status reads Break until.
You don't have to enter slots in order — saving sorts them by start time.
Hours don't roll over midnight. A slot of 22:00–02:00 won't work; End has to be later the same day. If you serve past midnight, close at 23:59 and add a 00:00–02:00 slot on the next day.
Close for a holiday
Special hours override your weekly schedule for specific dates. Use them for a statutory holiday, a closure, or a day you're opening late — rather than editing your weekly hours and having to remember to put them back.
The weekly schedule should describe your normal pattern. One-off changes belong in special hours or in the daily toggle.
Letting customers order ahead
You can accept orders for a future date, up to 6 days ahead. It's off by default — the store takes same-day orders only until you turn it on.
Set a lead time as well, so nobody can order something for five minutes from now when the kitchen needs half an hour.
If a change hasn't appeared
Schedule changes reach the storefront within a few minutes. If you're editing minutes before opening, allow for that.