Your online store opens and closes on its own schedule — it doesn't have to match the hours your dining room keeps.

This page is the weekly pattern. For day-to-day control — opening, pausing, and why the store says closed when it shouldn't — see Opening and pausing online orders.

Set your weekly hours

In Back Office, open Online Order → General Settings and find Your Online Order Schedules. It shows your week at a glance.

Online Order General Settings: Pause Order, the weekly schedule grid with an Edit button, and Holidays and Special Hours with an Add special hours button

Tap Edit. Edit opening hours opens with a row for each day.

  1. Use the switch beside a day to open or close it. A day that's switched off takes no online orders.
  2. Set the start and end of its time slot. Whether a time reads 9:00 AM or 09:00 follows your browser.
  3. Tap + to give the day another slot, or the bin to remove one.
  4. To give other days the same hours, tap the copy icon beside the day's name, tick the days, and tap Duplicate.
  5. Save. Back Office won't save while two slots overlap or a slot ends before it starts.
The Edit opening hours panel: each day has a switch, a copy icon, a start and end time, a bin and a plus

A day with no slots is closed all day, the same as switching it off. That is how you say "we never take online orders on Mondays" — cleaner than setting hours you don't mean.

Two service windows in one day

Add a second slot: lunch 11:00–14:00, dinner 17:00–22:00. Customers see the store as open in both windows and closed in the gap, where the status reads Break until.

You don't have to enter slots in order — saving sorts them by start time.

Hours don't roll over midnight. A slot of 22:00–02:00 won't work; End has to be later the same day. If you serve past midnight, close at 23:59 and add a 00:00–02:00 slot on the next day.

Close for a holiday

Special hours override your weekly schedule for specific dates. Use them for a statutory holiday, a closure, or a day you're opening late — rather than editing your weekly hours and having to remember to put them back.

  1. Under Holidays & Special Hours, tap Add special hours.
  2. Give it a Name, and set the Period — the first and last date it covers.
  3. Choose Closed, or Custom hours and enter the slots for those dates.
  4. Save.
The Add special hours panel with a Name, a Period of two dates, and a choice between Closed and Custom hours

The weekly schedule should describe your normal pattern. One-off changes belong in special hours or in the daily toggle.

Letting customers order ahead

Customers can order for later — later today, or up to six days ahead — while you're closed as well as while you're open. It's off until you turn it on.

  1. In Back Office, select Online Order, then Settings.
  2. Under Order Ahead, turn on Accept scheduled orders for future dates and choose How many days ahead? (1 to 6).
  3. Under Default lead time, set Minimum advance notice (minutes) — the time the kitchen needs between the order and the pickup time. Leave it at 0 and the first time on offer is the next one going.
  4. Set Time slot length — how long each window you offer runs: 15 min, 30 min, 45 min or 60 min.
  5. For a cut-off on next-day orders, turn on Next-day orders must be placed by: and pick the time.
  6. Save.

Time slot length is the window, not the gap between windows. Customers are always offered a new time every quarter of an hour, so at 30 min they choose between 3:00 – 3:30, 3:15 – 3:45, and so on. Pick the length that matches how precisely your kitchen can promise.

A category can have its own rule: open the category and turn on Set a custom lead time for this category. When a customer's cart mixes categories, the strictest rule applies.

Scheduled orders reach the POS as soon as they're paid. If the kitchen then needs longer on one, you can move it — see Changing an online order's time.

What your customers see

Before they browse, the store asks When would you like your order? — As soon as possible, or Schedule for later and then a day and a time. Their choice stays at the top of the page as Pickup: or Delivery: with the time, and Change beside it.

If you're closed but taking orders ahead, they see We're closed right now — You can still order for later. Pick a pickup time to continue. — along with when you next open. A pause, or Online Order switched off, closes the store to them completely; ordering ahead doesn't get around either. See Opening and pausing online orders.

If a customer's chosen time stops working — the slot passes, or they add something that needs more notice — the store asks them to pick a new time before they pay.

If a change hasn't appeared

Schedule changes reach the storefront within a few minutes. If you're editing minutes before opening, allow for that.