Troubleshooting
Step-by-step fixes for common technical issues.
Try these three things first
Most problems are network problems. Start here before anything else.
A printer isn't printing
What to check, and what the POS's error messages actually mean.
A tablet won't turn on
Recovering a tablet whose battery has fully drained.
Payment terminal won't connect
What to check when the terminal and POS can't find each other.
Getting out of the kiosk app
How to leave the locked kiosk screen.
A menu change isn't showing on a device
What to do when Back Office and a device disagree.