Troubleshooting
Step-by-step fixes for common technical issues.
Try these three things first
Most problems are network problems. Start here before anything else.
A printer isn't printing
What to check, and what the POS's error messages actually mean.
A tablet won't turn on
Recovering a tablet whose battery has fully drained.
Payment terminal won't connect
What to check when the terminal and POS can't find each other.
A card payment didn't finish
What to do when the POS, kiosk or a handheld can't confirm a card payment, how to review a handheld payment no POS confirmed, and what the Stripe and Clover payment errors ask you to do.
A table's changes weren't saved
The two warnings you can get leaving a table, whether anything was actually lost, and what to do about each.
Getting out of the kiosk app
How to leave the locked kiosk screen.
A menu change isn't showing on a device
What to do when Back Office and a device disagree.