POS Operations
Everything you need to know about operating your POS device daily.
Counter mode or Table mode
One setting on each POS decides whether you work from a floor plan, and it changes how orders reach the kitchen.
Taking an order
The order flow on the POS, and everything in the order panel.
Tables and your floor plan
Sections, the three table modes, and why a delivery platform deserves a table of its own.
Taking a phone order
Recording a customer's name, number and address, saving them for next time, and what prints for the kitchen.
Reprinting a kitchen ticket
Sending a ticket to the kitchen again from the cart, from Order History or for an online order, and why the copy says REPRINT.
Closing out the day
Closing every table, closing your card batch on the POS or on a Foodteria Link terminal, checking your sales, and sending anything WEB-SRM hasn't received.
Payment methods on the POS
Which payment buttons your staff see, in what order, and what each one records.
How to issue a refund
Refund a paid order in under a minute, including partial refunds and same-day card voids.
Staff modes and PINs
Shared PIN or a PIN per person — what changes, and the one switch you cannot undo.
Changing an online order's time
Moving a pickup or delivery order to a later time from the POS, and what the customer is told.
A table's changes weren't saved
The two warnings you can get leaving a table, whether anything was actually lost, and what to do about each.
Staff permissions
What each permission unlocks, how presets behave, and when a change reaches your devices.
Punch in and out
Timesheets on the POS and in Back Office — reading the sheet, fixing a missed punch, and exporting for payroll.