FAQ
Quick answers to our most frequently asked questions.
Counter mode or Table mode
One setting on each POS decides whether you work from a floor plan, and it changes how orders reach the kitchen.
Pair a receipt printer with your POS
Every POS station needs one printer for customer receipts. Do this once per printer and the POS remembers it.
What WEB-SRM means for you
Your Revenu Québec obligations, and where Foodteria fits.
Taking an order
The order flow on the POS, and everything in the order panel.
Reprinting a kitchen ticket
Sending a ticket to the kitchen again from the cart, from Order History or for an online order, and why the copy says REPRINT.
Closing out the day
Closing every table, closing your card batch on the POS or on a Foodteria Link terminal, checking your sales, and sending anything WEB-SRM hasn't received.
A printer isn't printing
What to check, and what the POS's error messages actually mean.
Adding categories and products
The two records you'll create most, and the fields on them worth knowing about.
Opening and pausing online orders
The daily on/off, the morning prompt, and why the store says closed when it shouldn't.
Payment methods on the POS
Which payment buttons your staff see, in what order, and what each one records.
Set up Foodteria Link on your payment terminal
Connect a Global Payments terminal to your POS or kiosk over the internet, with no IP address and no shared Wi-Fi.
Bakery items sold in sixes
Sweetened baked goods are zero-rated when six or more are sold together. Here is how to set it up.
A tablet won't turn on
Recovering a tablet whose battery has fully drained.
How to issue a refund
Refund a paid order in under a minute, including partial refunds and same-day card voids.
Receipt requirements
When a receipt must be given, and what it has to show.
Choice groups
The sets a customer picks from — sizes, proteins, toppings — and the one setting people get wrong.
Charging different prices online
Set up a separate online price list, and the two payment options worth turning on.
Getting out of the kiosk app
How to leave the locked kiosk screen.
Changing many prices at once
Editing prices as a spreadsheet, managing price variants, and the bulk formula tool.
Publishing your menu
How the two menus are arranged, and how fast a change reaches each device.