Try these three things first
Work through these before anything more involved. If they don't resolve it, the guides below cover the specific faults, and support can take it from there. 1. Check the device is online. Most problems…
Custom, bundle and alternative prices
Custom price — decide at the till For items where the price isn't fixed: sold by weight, made to order, priced case by case. Open the product, choice or option, go to the Price sec…
How to issue a refund
…ecting, do not start another refund — starting a second one while the first is unresolved is how customers get refunded twice. If the status ends up unknown, use Check status again. After a refund The…
Opening and pausing online orders
Your weekly schedule says when the store can open. Three other controls decide whether it actually does — the master toggle, the morning prompt on the POS, and any pause that's running. Read the statu…
Publishing your menu
…rder is what your cashier sees, so put your fastest-moving categories first. The Kiosk & Online menu This one has pages — the tabs a customer moves between. Drag page cards to reorder them; click a pa…
Setting up WEB-SRM on your POS
…ration details to hand before you start. You will be asked for all of these: - Identification Number - Authorization Code - QST file number - GST file number - Mandatory Billing file number If you don…
A printer isn't printing
…No USB device is selected | Pick the printer from the dropdown, then try again | | The printer didn't grant USB permission | Unplug the USB cable, plug it back in, and accept the permission prompt |…
Adding categories and products
…ple — rather than for a course. - Kitchen Ticket Order — lower prints first. Number your categories so the ticket flows the way the kitchen fires — for example, cold first, then hot, then desserts. -…
Bakery items sold in sixes
…for every bakery item that qualifies. How it applies at the till Two things surprise people: - The six can be mixed. The POS adds up every eligible bakery item in the order together. One tart, two mu…
Choice groups
…y, including repeats — so a Quantity group with a maximum of 3 allows three of one choice, not three different ones. A free allowance A choice group can give a number of choices at no charge before it…
Getting out of the kiosk app
…n screen, tap the top-right corner once, then the bottom-right corner three times in sequence. 2. Enter your admin password and tap Confirm. 3. In the settings menu, select Close the App at the bottom…
How your menu is structured
…But it isn't one menu, and that's the thing most people miss on their first day. Two menus, one library | Menu | Who sees it | |---|---| | POS | Your staff, on the POS screen | | Kiosk & Online | Your…
Pair a receipt printer with your POS
…mes out within a few seconds. If nothing prints, check the paper roll first, then the network sheet from step 1. If it prints nonsense rather than nothing The command language doesn't match the printe…
Payment terminal won't connect
…taking an address. This is the most common cause. Restart the router first. Contact support with The terminal model, whether other devices are online, and whether anything changed in the restaurant's…
Prices and taxes
…ducts one by one. Taxes Your tax numbers are entered when your POS is first set up. Tax rates themselves aren't something you edit per order. If your tax situation changes — a new tax status, a new ki…
QR ordering in your store
…ps per order. Staff Confirmation suits stores that want a human check first: busy nights, items that sell out, new staff. The customer is only told their order is ready once someone confirms it. The c…
Running a promotion
…weekday-lunch special that doesn't run at dinner, or a happy hour on three nights. The Back Office form is date-range only, so build time-limited promotions on the POS. Discounts stack Two promotions…
Turning on Online Order
…r; Pickup Order, Delivery Order and QR Order are one per channel. The first time you open any of them you'll see an empty state with an Enable Online Order button. Tap it. Activation is one-way. There…
What WEB-SRM means for you
…rough the POS guided setup. Where the authority is Revenu Québec sets these obligations. This page explains how Foodteria helps you meet them; it isn't tax or legal advice. For your specific situation…
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