Your menu is built in Back Office and reaches every device on its own. But it isn't one menu, and that's the thing most people miss on their first day.
Two menus, one library
| Menu | Who sees it |
|---|---|
| POS | Your staff, on the POS screen |
| Kiosk & Online | Your customers, on the kiosk and your online store |
Both are built from the same Menu Library, but arranged separately — so you can order the POS menu for speed of service and the customer menu for browsing.
Find them under Menus in the sidebar. Kiosk & Online stays greyed out until you've configured a kiosk.
How each one is built up
POS: Categories → Products → Choice Groups & Options
Kiosk & Online: Pages → Categories → Products → Choice Groups & Options
The customer-facing menu has one extra level. A page is a tab the customer moves between — "Lunch", "Drinks", "Specials" — and it groups categories into screens.
There is exactly one POS menu and you can't create a second. The Kiosk & Online menu can have as many pages as you like.
Everything lives in the Library
Create a category, product, choice group or option and it's saved to the Menu Library automatically.
- Reuse it anywhere. Add the same item to more than one menu, page or category without building it again.
- Edit it once. Change a Library item and it updates everywhere it appears.
That second point cuts both ways. If a product is on both menus, renaming it renames it in both. If you need them to differ, you need two products — there is no per-menu override.
One more consequence of the shared pool: category, choice group and image names have to be unique across your whole account. A POS-only category can't share a name with a Kiosk & Online one.
Two ways to build it
Bottom up — options and choice groups first, then products, then categories, then assign categories to menus. Nothing is ever half-finished, because every piece exists before the thing that references it. Best when you're building a menu from scratch.
Top down — create the categories you know you need, assign them to a menu, then fill them with products and attach choice groups as you go. You'll save some records before their parts exist and come back to them, but you see the shape of the menu early. Best when the structure is settled and you're filling it in.
Both end in the same place. Pick whichever matches how you already think about your menu.
If something's missing from one menu but not the other
It's been added to that menu only. Check the other one under Menus — the item is in the Library either way, it just isn't assigned.