Turning on Online Order
Sales Channels → Online Order has four tabs. General Settings holds the master behaviour; Pickup Order, Delivery Order and QR Order are one per channel. The first time you open any of them you'll see…
Opening and pausing online orders
Your weekly schedule says when the store can open. Three other controls decide whether it actually does — the master toggle, the morning prompt on the POS, and any pause that's running. Read the statu…
Your online ordering hours
Your online store opens and closes on its own schedule — it doesn't have to match the hours your dining room keeps. This page is the weekly pattern. For day-to-day control — opening, pausing, and why…
Charging different prices online
Your online store doesn't have to use your in-house prices. Many restaurants add a margin online to cover packaging or commission. It works in two pieces: a price variant — a named tier like "Online"…
Payment methods on the POS
The buttons on the payment screen are yours to arrange: Settings → Payment Settings → Payment Methods Layout. The layout is saved on the device you set it up on, so each POS keeps its own. It isn't av…
QR ordering in your store
QR ordering is for customers already in your store. They scan a code at the table or counter and order from their phone. Getting your code The QR Order tab shows your QR code. Click the image, or use…
Options
An option is a single add-on with its own price, attached to a product on its own. "Add bacon $1.50". "Make it large +$2.00". That's the difference from a choice group: a choice group is a set the cus…
Setting up WEB-SRM on your POS
Have your Revenu Québec registration details to hand before you start. You will be asked for all of these: - Identification Number - Authorization Code - QST file number - GST file number - Mandatory…
Changing many prices at once
…very priced item as a spreadsheet. Use it instead of opening products one by one, especially for a menu-wide increase. One default, plus variants Every item has a Default Price — required, used everyw…
Payment terminal won't connect
The terminal and the POS each need their own connection, so this is nearly always a network fault rather than a fault with either device. Check in this order 1. Internet on both devices. The terminal…
Running a promotion
A promotion discounts products or categories you choose, for a period you choose. Set it up once and it runs itself. Set one up From Back Office or from the POS. Open Promotions and create a new one.…
A menu change isn't showing on a device
1. Confirm the change saved in Back Office — reopen the product and check. 2. Wait a moment. Changes reach devices shortly after saving. 3. Check that device is online. 4. Restart the app on that devi…
A tablet won't turn on
…t has drained to 0% goes into a deep discharge state. It will not respond to the power button, and it may show no charging indicator at all for a while. That doesn't mean it's dead. Unplug any USB-C h…
Adding categories and products
…p +. 1. Name it — at least two characters. This is what customers see on the kiosk and online, and what staff see on the POS. 2. Under Advanced Settings, use Assign to pages to tick which menus it app…
How your menu is structured
Your menu is built in Back Office and reaches every device on its own. But it isn't one menu, and that's the thing most people miss on their first day. Two menus, one library | Menu | Who sees it | |-…
Prices and taxes
…can do the same from the POS under Menubook. The new price applies to orders placed from that moment on. Orders already open keep the price they started with, so a table mid-meal isn't repriced under…
Choice groups
…about how many the customer takes. Size, protein, toppings. Build it once in the Library and attach it to as many products as you like. For a single priced add-on rather than a set, you want an optio…
How to issue a refund
Refunds are done from Orders on the POS, against the completed transaction. Issuing one needs the Refund Orders permission, so it may not be available to every staff member. Could you change the payme…
Staff modes and PINs
…signs in to the POS. Shared PIN is the default. | | Shared PIN | Personal PIN | |---|---|---| | Signing in | One PIN for the whole team | Each person has their own | | Sales and orders | Not tracked…
Translating your menu
Menu Library → Settings → Translations is a spreadsheet of every name on your menu, with a column per language. It beats opening items one at a time. Two languages English and Français. That's it. Kor…
Pair a receipt printer with your POS
Before you start - The printer is plugged in and its power light is on. - The printer and the tablet are on the same store network. - You are signed in to Back Office as a manager. Connect the printer…
What WEB-SRM means for you
…er a compliant receipt. Foodteria handles the recording and transmission side once WEB-SRM is set up on your POS. You may also see this called MEV-WEB, or SEV-WEB in French. It's the same obligation.…
Bakery items sold in sixes
…ings are sold together, not individually packaged, and not for eating on the premises. Below six, they are taxable. Turning it on In Back Office: open Menu Library → Products, select the item, scroll…
Custom, bundle and alternative prices
…e till For items where the price isn't fixed: sold by weight, made to order, priced case by case. Open the product, choice or option, go to the Price section, tap Advanced Settings, and turn on Use Cu…
Menu images
Images are how customers pick what they want on the kiosk and your online store. They live in one place — Menu Library → Images — and get assigned from a product or category, not from the images page…
Offering delivery
Foodteria does not deliver. Turning this on shows a Delivery option at checkout and lets customers enter an address. That is all it does. Getting the food to the customer is on you — your own drivers,…
Publishing your menu
…pears where — see How your menu is structured. There's no Publish button. Saving a menu change makes it live. The POS menu Exactly one, and you can't create a second. It's a list of categories in disp…
A printer isn't printing
Check in this order 1. Paper and lid. Is there a roll, and is the lid fully closed? 2. Power. Is the printer's light on? 3. Cable. Reseat the USB cable at both ends. 4. Permission prompt. After a tabl…
Getting out of the kiosk app
The kiosk is deliberately locked to the ordering screen so a customer can't reach anything else. There are two ways out, and both are meant for staff. The hidden menu 1. From the language selection sc…
Receipt requirements
…receipt shows Foodteria produces receipts that meet Revenu Québec's content requirements — the items sold, amounts, taxes, and the identifiers the regulation requires. You don't need to configure thi…
Try these three things first
Work through these before anything more involved. If they don't resolve it, the guides below cover the specific faults, and support can take it from there. 1. Check the device is online. Most problems…
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